Return Policy

FULFILLMENT METHOD:

Thank you for shopping at our Descente Website. We want you to know that our website uses a unique method for 
fulfilling all of the orders that we collect here. Unlike many companies, we do not sell direct. Rather, we 
team up with our premier specialty retailer partners throughout North America. When an order is submitted
at www.Descente.com or www.RideDNA.com we send a notification to all of our retail partners. Our retail 
partners then check their inventories and notify us if they can fulfill the order. Then, the system identifies, 
of the responding retailers, which one is closest to the consumer and notifies them that they will be fulfilling 
the order. By using this method, we ensure that specialty ski shops throughout North America are kept strong 
and healthy. We also ensure that all of the orders collected at our site are fulfilled by top-level specialty 
ski shops. Without vibrant specialty ski shops in towns from coast to coast, the longevity of snow sports 
would be in danger. In addition to protecting the long-term health of snow sports, there are many other 
advantages to this system as well, including the fact that we are able to search the entire continent to 
find the items that you want.
That said, we want you to feel extremely comfortable calling our offices directly for any help or guidance 
in placing an order. Our customer service number is 1-800-999-0475. We will do our best to service your 
needs, answer your questions, and make your order move very smoothly.

RETURN POLICY:
Items can be returned within 30 days of purchase so long as they are in pristine condition with the 
hang-tags still affixed. The return shipping costs will be born by the consumer.